Technicians, however, work more often with hardware peripherals than with software. They should be proficient with the widely used operating systems, such as Windows, Linux or macOS. They are the primary customer contacts support and service.

Technicians should have first-rate analytical and problem-solving skills. They would have to travel to clients’ premises to fix issues whenever required.

Technicians should have excellent communication skills, as they would need to explain technology to non-technical people. They need to be prepared to work flexible hours. Technicians must also be prepared to do physical work, such as lifting computers or equipment, and, if necessary, shift them to other locations. They would need to stoop, bend, and reach. Technicians must be good team players. They would have to interact with end users through phones, emails or chats.

Job opportunities for computer support specialists are expected to rise 11 percent during the period 2016-2026, exceeding the average for all occupations, according to the US Bureau of Labor Statistics (BLS). In the future, more support specialists will be needed, as companies of all types will upgrade the hardware and software of their systems, the US government department adds.

Know how to become a computer repair technician